Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
As a charity we receive numerous enquiries on a daily basis from members of the public related to cats and feline welfare. Our enquiries volunteers are part of a passionate team of volunteers that help Cats Protection signpost and manage these enquiries. They help our feline friends answering questions from members of the public, providing advice and signposting queries to other volunteers and employees if needed.
What can you expect to be doing?
- Responding to enquiries from members of the public
- Communicating with others and proving information in response to queries
- Signposting queries and requests to other team members
A bit more information about this role and the team
Cats Protection are seeking new volunteers within the North west region to come on board to help our Warrington Cat Centre with their telephone enquiries. Warrington Cat Centre is a busy centre that receives numerous enquiries on a daily basis regarding adopting, rehoming, neutering and more. With the help of a new team of Enquiries Volunteers, we want to ensure we can increase the number of calls we are attending too, and therefore help more cats that are in need.
This role will be based at Warrington Cat Centre located on Elizabeth Drive in Padgate (WA1 4JQ). Volunteers may spend around 4-6 hours a week within this role and full training will be given by our superb welcoming team, both on site and regionally. All volunteers will be entitled to claim back expenses for their travel to and from the role itself (including mileage, bus, tram and train travel).
Come and join our wonderful team in the North West - we would love to meet you!
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by being the link between members of the public and Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Good organisational skills
- Willingness to be part of a team
- Strong interpersonal skills
- The ability to deal with sensitive situations
- Good IT skills
- Listening and communication skills
Time expectation
Our enquiries volunteers usually spend 4 to 6 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
